竞博 protects and connects the world’s most demanding businesses and their mission-critical operations.

Our 全球客户服务 team is your partner in making sure you get the most out of your investment in 竞博. 我们随时准备支持你的每一步, from installation to the day-to-day running of your data center operations. We offer comprehensive customer care services that are designed to meet your needs and align with your business objectives.

全球客户服务
 

客户成功经理(CSM)

您的售后联系

  • 你在竞博的支持者
  • 在升级、扩展和其他服务方面与您合作
  • 确保您从您的竞博产品中获得价值
  • Helps you leverage 竞博 resources to support your business objectives

     

客户项目管理(CPM)

实现专家

  • 协助基础设施建设和热切割活动
  • Assigns project management resources for large-scale or multi-site deployments
  • 在多个站点进行全局部署的联络点
  • 为交叉连接迁移提供帮助

服务台

24/7支持请求和事件

  • 电话和电子邮件支持多种语言 
  • 故障请求的票务
  • Order new services, including Smart Hands®, cross connects, shipments, and access requests
  • 关于订单和事件的查询和状态更新

     

竞博的客户门户

自助服务门户

  • 为新服务下达和管理订单
  • 管理权限
  • 管理访问请求和发货
  • Get reports and notifications of events or situations affecting your operations
  • 报告问题并打开故障通知单
  • 修改帐户信息